Case study · Microsoft Copilot
Swansea Council: Copilot adoption at scale.
Microsoft 365 Copilot introduced across a large, diverse local authority workforce, with adoption owned internally and evidenced against service outcomes.
The challenge
Licences alone were never going to change how work got done.
Swansea Council introduced Microsoft 365 Copilot across corporate services, frontline teams and schools. The workforce spanned a wide range of roles, working patterns and levels of digital confidence.
The council needed adoption that reached beyond early enthusiasts, that colleagues could trust, and that could be evidenced to leadership as more than licence activation.
“Adoptis made such a difference to our AI journey, providing tailored training and support to so many colleagues.”
What Adoptis did
Adoption built with the council, not delivered to it.
Adoptis worked alongside the council’s internal teams, applying the stages set out in our methodology and the practices described in our Copilot adoption guide.
- 01
Use cases by service area
Practical Copilot use cases identified with corporate services, frontline teams and schools, so the technology mapped onto real recurring tasks.
- 02
Leadership engagement
Senior leaders engaged early to set expectations, model use and give colleagues clear permission to change how work was done.
- 03
Champions Network
An internal network built and supported, giving colleagues peer-level help in their own service rather than relying on a central team.
- 04
Tailored training and support
Training and hands-on support delivered to colleagues at every level of digital confidence, built around their own work rather than tool demonstrations.
- 05
Evidence and reporting
Adoption evidenced and connected to service outcomes, so the council could see what was working and justify continued investment.
The outcome
From curiosity to everyday, purposeful use.
Copilot moved from curiosity to everyday, purposeful use, with colleagues supported at whatever level of confidence they started from.
Adoption was owned internally through leadership visibility and a Champions Network, rather than depending on continued external delivery.
Adoption was evidenced and connected to service outcomes, giving the council a clear basis for continued investment in AI.
Considering something similar in your organisation?
We work with UK local and central government, public sector bodies, utilities and large corporates on Copilot, Microsoft 365 and AI adoption.